Privacy Policy – Psychra PMT

Last Updated: 12th August, 2026

Psychra PMT (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you use the Psychra PMT mobile and web applications and related services. Psychra PMT is available to users globally.

By using Psychra PMT, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Account Information

• Full name
• Email address
• Organization/company details
• User role and profile information

b) Project & Task Data

• Projects created within the app
• Tasks, workflows, approvals, comments, and updates
• Uploaded files, images, PDFs, and attachments
• Team collaboration data

c) Billing & Subscription Information

• Subscription plan, tier, and status
• For Indian customers requiring GST-compliant invoicing: organisation name, state, and GST number
• We do not directly collect or store your full payment card, UPI, or bank account details. These are collected and processed directly by our payment processors — Razorpay (web) and Apple App Store / Google Play Store via RevenueCat (iOS/Android) — under their own privacy and security policies.

d) Device & Technical Information

• Device type and operating system
• App version
• Device identifiers
• IP address
• Crash logs and diagnostics
• Usage analytics

e) Notification Information

• Push notification tokens
• Notification preferences

2. How We Use Information

We use collected information to:

• Provide and maintain the application
• Authenticate users securely
• Synchronize project and task data
• Enable collaboration features
• Process subscriptions and billing
• Send notifications and alerts
• Improve app performance and user experience
• Monitor usage and troubleshoot issues
• Enhance platform security
• Comply with legal obligations, including tax and invoicing requirements

3. Data Storage & Security

Psychra PMT uses industry-standard security measures to protect user information and application data.

Data may be securely stored using trusted cloud infrastructure providers including Firebase services provided by Google.

While we implement commercially reasonable security safeguards, no digital platform can guarantee absolute security.

4. Third-Party Services

Psychra PMT may use third-party services including:

• Google Firebase Authentication
• Firebase Firestore Database
• Firebase Cloud Messaging
• Firebase Analytics
• Cloud hosting providers
• Razorpay (web payment processing)
• Apple App Store and RevenueCat (iOS subscription processing)
• Google Play Store and RevenueCat (Android subscription processing)

These services may collect and process data according to their own privacy policies.

5. Data Sharing

We do not sell, rent, or trade personal information to third parties.

We may share information only:

• With trusted service providers supporting app functionality, including payment processors necessary to complete a transaction
• When required by law or regulatory authorities
• To protect platform security and prevent misuse
• During business restructuring, merger, or acquisition

6. User Content

Users are responsible for the content uploaded, created, or shared through the platform, including files, project data, comments, and attachments.

Users must ensure they have appropriate rights to upload and share such content.

7. Data Retention

We retain user data for as long as necessary to:

• Provide platform services
• Maintain organizational and billing records
• Meet legal and operational requirements
• Resolve disputes and enforce agreements

Users may request deletion of their account and associated data subject to applicable legal obligations.

8. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal information
• Correct inaccurate information
• Request deletion of data
• Withdraw consent where applicable
• Request export of their information

Users in the European Economic Area, UK, and California have additional rights described in the sections below.

Requests may be submitted using the contact information below.
Email: supportteam@psychra.com

9. Additional Rights for EU/UK Users (GDPR)

If you are located in the European Economic Area or United Kingdom, the General Data Protection Regulation (GDPR) applies to our processing of your personal data.

Data Controller: Psychra Private Limited is the data controller responsible for your personal data.

Legal Basis for Processing: We process your data on the basis of: performance of a contract (providing the app and its features to you), your consent (where applicable, e.g. notifications), our legitimate interests (e.g. security, service improvement), and compliance with legal obligations (e.g. tax and invoicing).

Your Rights: In addition to the rights listed in Section 8, you have the right to lodge a complaint with your local data protection supervisory authority if you believe your data has been processed unlawfully.

10. Additional Rights for California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the “sale” of personal information — we do not sell personal information, so this does not apply to our practices
• Not be discriminated against for exercising your privacy rights

Requests may be submitted using the contact information in Section 12.

11. Children’s Privacy

Psychra PMT is intended for business and professional use and is not directed toward children under the age of 16.

We do not knowingly collect personal information from children under 16.

12. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction where cloud infrastructure and payment processing providers operate.

By using the application, you consent to such transfers where permitted by law, and we take reasonable steps to ensure such transfers are subject to appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published within the application or on the official website with revised effective dates.

Continued use of the application after updates constitutes acceptance of the revised policy.

14. Contact Information